Custom Built PC’s Warranty Policy

When purchasing a custom built new PC, you have the peace of mind in knowing that there will be no cost involved should a problem occur – you can simply return the computer to us at Daval Computers, 921 Lincoln Road Peterborough PE4 6AE. We will then repair your computer ready for you to collect free of any charges. Our warranty options look like this:

Warranty Exclusions

• Accidental Damage.
• General wear and tear, misuse, neglect or damage by the buyer.
• Incorrectly installed goods.
• Overheating due to excessive dirt/dust build up.
• Consumables (Ink Cartridges, batteries, etc).

• Data Recovery & Backing up of data, files and programmes.
• Remedy of incorrectly installed/incompatible software which is not provided
• Remedy of viruses.
• Compatability of 3rd party software/hardware

Terms and Conditions

• Goods found by us to be defective during the warranty period will be repaired or replaced with an item of an equal or better performance and equal or better value at the time the items are returned to us.
• This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by us or the manufacturer (e.g. in an unventilated / hot or dusty environment), failure to follow the manufacturer’s instructions, or any alteration or repair carried out without the manufacturer’s approval.
• We cannot be held responsible for loss of data, or need to remind you about backing up your data. Your data is your responsibility and you should take all necessary precautions to reinstate if a loss occurs. It is possible that hard drives and/or solid state drives may be formatted or replaced when returned under warranty regardless of any correspondence stating otherwise.
• Unlike with some other computer companies, we allow you to open your case and install your own components without voiding your warranty on the following conditions:

1. If the actions of the person installing the components cause damage to the computer, your warranty will be void;
2. If you install components that are not purchased from us and they cause problems with your computer, your warranty will be void;
3. We reserve the right to suspend the warranty or refuse service if your Case, Motherboard, CPU or BIOS have been replaced without authorisation.
4. Any tampering, repair or modification by unauthorised personnel voids the warranty.

• Should you take any goods purchased from us to a 3rd party and have them attempt to diagnose or repair a fault on the computer, you may VOID all warranties on the order and we will not cover the costs of any onsite or call out charges as we do not provide or charge you for onsite warranties. If you have any problems with your order you must contact us for advice and return the item to us through the specified returns procedure.
• In the event of any failure of software or hardware, we will not be held liable to replace, re-install or compensate for any software that is lost, damaged or corrupted. This exclusively applies to software provided free of charge by us or any third party software that was installed by you.
• Should you refuse for the warranty repair work to be carried out (for any reason) the goods will be held for up to 3 calendar months from the point the goods were first received. Once this time frame has expired we will re-attempt to contact you to arrange for any outstanding payments to be settled and/or arrange a suitable time to return the Goods to you. If you do not agree for us to return the Goods or we do not receive a response to any communication (by email and/or post) and you do not settle any outstanding payments due and you do not provide us with a suitable re-delivery date within 4 calendar months from the point the Goods were first received, the Goods will be destroyed and/or disposed of. We will not accept any responsibility for any leakage or loss of data and/or earnings and/or any loss or damage in transit. You are free to arrange for your own courier to collect the Goods if preferred.